|Priority||Example||Guaranteed Response Time|
|Critical||Your main server is offline.|
One of your network switches has failed and stopped half the company from working.
A VPN link between 2 offices is offline halting workers.
|High||Your Internet connection is offline but users can work locally.|
Your CEO's computer has stopped working.
Your main accounting software has stopped working.
|Medium||A users desktop won't turn on so they can't work.|
One of the main printers is not working, but users can print to another one.
A user is having problems connecting to the wireless network.
|Low||Printing is slower than normal.|
A single user is unable to scan.
A user needs a program installed on their computer.
|No Priority||Pro-active maintenance of systems.|
Add/ Edit / Delete User Requests.
New Computer or Software Installation.